Privacy Policy

This policy explains how A1 Buller Auto Collision Ltd. handles information submitted through this website. If you have a privacy question, contact us at a1bullerautocollision@gmail.com or (604) 423-4524.

Information you choose to provide

Contact and appointment forms may collect your name, email address, phone number, message, vehicle or service details, preferred appointment information, and files such as vehicle-damage photos or PDFs. Please do not upload unrelated confidential information.

How we use submitted information

We use it to answer questions, assess the requested service, prepare for an appointment, communicate about estimates or repairs, prevent form abuse, and keep appropriate business records. We do not sell personal information submitted through the website.

Service providers and storage

Website hosting and email-delivery providers process information as needed to operate the site and deliver requests to the shop. Website infrastructure may also create routine security and diagnostic logs, such as IP address, browser information, requested URL, and timestamp.

Analytics and cookies

The website does not currently load Google Analytics. Essential browser storage may be used for features such as theme preference and the appointment-request cart. If optional analytics is introduced, this policy and any required consent controls should be updated before collection begins.

Retention and deletion requests

Information is retained only as reasonably needed for communication, service, security, record-keeping, and applicable legal obligations. To request access, correction, or deletion, contact the shop using the details above. Some records may need to be retained where required or reasonably necessary.

Third-party links

Links to maps, social networks, messaging services, insurers, and other websites are governed by those providers' own privacy terms.

Policy updates

We may update this policy when the website or its service providers change. The effective date at the top identifies the current version.