What to bring
Having the key details ready helps the assessment begin efficiently.
- ICBC claim number
- Vehicle registration details
- Incident and damage photos
- Any ICBC instructions or correspondence
- Notes about warning lights or driving changes
ICBC claim support · Burnaby repair facility
ICBC Claims & Collision Repair in Burnaby
Bring your claim number and vehicle details to our Burnaby collision facility. We document the visible damage, explain the repair process, and help you understand the next step.
ICBC Repair NetworkDamage documentationRepair-plan guidanceBurnaby facility
Call (604) 423-4524or send photos →
Why drivers choose A1 Buller Auto
Claim-ready intake
Share your claim number, vehicle information, incident details, and photos in one request.
Damage assessment
The shop records visible damage and identifies when measurement, scanning, disassembly, or further inspection may be required.
Documented repair plan
The repair path is explained before authorized work begins, including any claim-specific steps.
Current official guidance
Claim requirements can vary, so drivers should also follow the current instructions provided directly by ICBC.
Typical repair path
A claim commonly moves from reporting and inspection to estimating, authorization, repair planning, repairs, and final quality checks. The exact sequence depends on the claim and the vehicle.
Frequently asked questions
Should I report the collision before contacting the shop?
If you plan to make an ICBC claim, report it through ICBC and keep the claim number. Follow any claim-specific directions ICBC provides.
Can photos show all collision damage?
No. Bumper covers, trim, panels, and assemblies can hide damage. An in-person inspection and sometimes disassembly are required for a complete repair plan.